Can I check the status of my claim online?

If you filed your claim through WebFile, you may log in any time to view updates on your claim.

If you did not file your claim through WebFile you will need to submit a VVF Support Request and VVF staff will respond to you via email shortly.

What do the claim statuses mean?

• Draft - Claim is pending
• New Awaiting - Awaiting documentation to determine eligibility
• Shelved Pending - Claim awarded until further documentation is submitted to make additional awards
• Decision Not Approved/Pending/Further Examination - The claim examiner needs to review claim and may need further documentation.

Learn more about the claims process.

What if law enforcement did not classify the incident as a crime?

VVF must determine whether a qualifying crime occurred based on available information, which may include law enforcement reports and other documentation. If sufficient information is not provided, your claim may be denied. To learn more, please see page 8 of the VVF Policy Manual.

How will I know my documents were received?

If the claim was filed though WebFile, the WebFile application will display a confirmation message stating that the documents were successfully uploaded. In some cases, you may also receive an email. If no confirmation message is received please check the claim in WebFile to see if the documents are visible. If they are not visible in WebFile, the documents were not received and you should upload them again.

If the claim was not filed through WebFile, please complete a VVF Support Request and VVF staff representative will contact you via email shortly.

What happens if the claim is denied?

Correspondence is sent to the Claimant, along with information about the appeal process or reconsideration options.

Is personal identifying information kept confidential?

Yes. Your information is handled with strict confidentiality and shared only with authorized individuals involved in processing your claim.

Who can see claim documents?

Only trained staff assigned to the claim and, where applicable, authorized partners involved in the review process.

Can someone help me with my claim?

Yes. Local Victim/Witness Advocates and program staff are available to assist you throughout the process.

Can I access my claim in WebFile if a Victim/Witness Advocate has been reassigned to my claim?

No, when a Victim/Witness Advocate is reassigned to your claim, the contact is changed to that of the Advocate, and you will no longer have WebFile access to the claim.

I have a different question about WebFile.

Please submit a VVF Support Request and VVF staff representative will respond to your question shortly.